FAQ'S

FAQs

ASOLO®Footwear is warranted against defect in workmanship and materials for two years from the date of purchase. Only original Asolo® materials and workmanship are covered under Warranty. The warranty is non-transferable. Proof of purchase is required in order to protect Asolo® from counterfeit products. Retail sales of “as-is” merchandise on auction websites and "close-out sales" are also not covered. Purchases made from unauthorized Asolo dealers will not be covered under this warranty. If you feel your Asolo® Footwear may have a quality defect, bring them together with your receipt to the Asolo® retailer where they were purchased. Returning it to your Asolo® dealer is recommended since many retailers have their own customer satisfaction policies.

Asolo® products that are submitted to Asolo® will be inspected to verify that there is a warrantied defect. Based on the evaluation Asolo® has the option to replace or repair the product if the defect is covered under the warranty. Damages due to normal wear and tear are not covered under the warranty and the owner will be given the option of having the footwear repaired at their expense. Incorrect fitting of the footwear is also not covered under the warranty. The warranty will not cover outside influences such as cuts, stretching and damage from heating devices, normal wear and tear and use for other than what the footwear was intended.

We recommend:

Dave Page Cobbler

3509 Evanston Ave.

North Seattle, WA 98103

Phone: 800-252-1229

davepagecobbler.com (contact Dave)

Or search here for a local Vibram cobbler: http://us.vibram.com/cobblers.html

Asolo USA does not stock outsole units for sale nor do we offer our own repair service. Any authorized Vibram cobbler will be able to replace the outsole with the same outsole or an appropriate substitute.

Asolo also has a one-time resoling program for qualifying purchases made within five years. Please contact asolo@asolo-usa.com for details. 

When storing your Asolo footwear for the off-season, there are a couple of things to keep in mind. Be sure to clean and dry your footwear before storing them in a cool, dry place out of direct sunlight. We do not recommend storing the footwear in plastic bins or bags. This will help extend the life of your footwear and ensure they’re in good shape for the start of next season. If you have a style with leather, we suggest conditioning them with NikWax for NuBuck Leather to keep the leather from drying out.

Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.

When a PU midsole begins to deteriorate, you'll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out. If you are experiencing sole unit separation, or degradation, please send us an email. Our customer service team will contact you regarding the age of the boots and what steps can be taken regarding the sole separation.

Unfortunately we do not sell single shoes or pairs with different sizes. Asolo recommends and contributes to the National Odd Shoe organization.

Asolo does offer an outdoor professional discount program. In order to qualify for the program you must be actively employed as an outdoor professional. This includes active Military, law enforcement, Government agencies, guide services, and other outdoor manufacturers.

Using an easily recognizable professional email address to register with will make the validation/activation process faster. If this is not possible please send employment verification documents to asolo@asolo-usa.com.